Refund policy

Thank you for shopping at PINKSTAR!

Made-to-Order Products

All of our products are uniquely made-to-order specifically for you once you place an order. Because of this custom production process, we do not keep inventory and cannot accept returns or offer refunds for buyer's remorse, change of mind, or if you ordered the wrong size.

Please review our size charts carefully before placing your order to ensure the perfect fit.

Damaged or Defective Items

Your satisfaction is our priority! If you receive a misprinted, damaged, or defective item, we will gladly take full responsibility and offer a free replacement or a refund.

Please contact us within 30 days of receiving your order. To help us resolve the issue quickly, please include your order number and clear photos of the damaged/defective item in your message.

European Union Exceptions

Please note: The EU 14-day cooling-off period (right of withdrawal) does not apply to our store, as all items are custom-made and produced on demand according to the customer's specifications.

FAQ

Quick answers to your most common questions.

Orders & Payments

How do I place an order?

Simply browse our store, add your favorite pieces to your cart, and proceed to checkout.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

Because items are custom-printed shortly after ordering, we can only accept cancellations within 12 hours of purchase. Please contact us immediately to make a change.

Orders placed with Express Shipping cannot be changed, as they are prioritized and sent to production immediately.

Shipping & Delivery

Do you offer international shipping?

Yes, we ship worldwide! We partner with global printing facilities to print and ship from the location closest to you.

How long does shipping take?

Please allow 2-5 business days for production. Estimated transit times are:

US, AUS & NZ: 3–7 business days
UK: 2–5 business days
Europe & Canada: 4–10 business days
Rest of the World: 10–20 business days

Will I have to pay extra customs fees?

While most orders do not incur extra charges due to our local printing partners, international shipments may occasionally be subject to customs duties depending on your country's laws. These are the customer's responsibility.

Returns & Replacements

What is your return policy?

Because every item is printed exclusively for you on demand, we do not accept returns or offer exchanges for sizing issues or change of mind.

What if my item arrives damaged?

If your item arrives damaged or has a printing defect, contact us within 14 days with a clear photo. We will happily arrange a free replacement right away.

Products & Sizing

How do your sizes run?

Please check the size charts on each product page. Quick guide:

Baby Tees: Our 90s baby tees feature a relaxed, boxy cut and run slightly larger than standard baby tees. Size down if you want a tight, authentic fit.
Oversized Tees: Since these are unisex, they run slightly larger than standard sizes.

Support

How can I contact customer service?

You can reach us anytime at pinkstarstoreshopify@gmail.com. We're here to help!

Item added to your cart